Items can be returned for a refund within 14 days from the date the order was fulfilled. After 14 days, items can be returned for EXCHANGE or STORE CREDIT, within 30 days from when the order was fulfilled. A $7.95 restocking fee will be automatically deducted from the refund/store credit amount. Any shipping fees associated with a customer’s order are NON-REFUNDABLE. The return label must be printed and scanned in at your nearest USPS location within 7 days from your submission date or it will no longer be valid. Please repackage your items in the original mailer bag or a bag of comparable size. If your items are packaged in a box, they may be subject to an additional fee.

All items must be unworn and unwashed, with the original tags attached. Returned items that appear to be worn or are stained will NOT be accepted. This includes makeup or deodorant stains; please be aware of this when first trying items on. Please wear undergarments when trying items on. We will not accept returns for garments that have not followed specific care instructions properly. All accessories are FINAL SALE, including hats, socks, headbands, gift items, etc. 

For exchanges-  if there is no price difference on the exchange item, then this will be an even exchange with no fees attached. If exchanging for a more expensive item, the customer will be able to pay the difference in the return portal. If the item is less expensive, the customer can choose to have the remaining balance refunded to the customer’s card or given in store credit. We cannot guarantee that your requested exchange item will be in stock at the time the return is being processed. If the item is no longer in stock, store credit will be given in its place. There is no need to re-order new sizes for exchanges, the exchange order will be created automatically. If a customer places their own exchange order, the original order will not be refunded.  Exchanges are valid for U.S. orders ONLY and DO NOT apply to international orders. If you need to an exchange an existing exchange order, there will be a $7.95 shipping fee. Please contact us at support@goldhingeboutique.com for exchanges on orders that have already been exchanged once.

ALL ITEMS under our SALE tab are FINAL SALE and cannot be refunded, returned or exchanged. 

Items purchased during storewide sales are ineligible for return for store credit OR refund and are only eligible for exchange for a different size or color of the same item purchased including but not limited to the following: Warehouse Sales, Black Friday/Cyber Monday Sales, Flash Sales, Holiday Sales (e.g. 5 Days of Gold Hingemas) and BOGO Sales. Orders placed during these sales CANNOT be Cancelled or Changed/Edited.  

*Please allow 3-5 business days for your refund, return, or exchange to be processed once it is received at our warehouse.*  

To start the return/exchange process please click HERE