Returns & Exchanges

RETURN POLICY INFORMATION
    • Items can be sent back for STORE CREDIT or EXCHANGE only. Refunds will NOT be given
    • All items must be unworn and unwashed with the original tags attached.
    • NO RETURNS will be accepted on garments with stains. This includes makeup or deodorant stains; please be aware of this when first trying items on. Please wear undergarments when trying items on. 
    • No returns will be accepted on playsuits/bodysuits. These are FINAL SALE. 
    • Eligible items can be sent back/exchanged within 30 days of the date in which the order was delivered. 
    • The cost of the return shipping label ($5.95) will be deducted from the store credit amount at the time of the return.
    • USPS return labels are sent via e-mail or can be downloaded after the return/exchange is approved.
    • Returns on international orders can be accepted, but the buyer is responsible for obtaining and purchasing their own shipping return label.

Sale Tab/Storewide Sales/Warehouse Sales/Holiday Sales
  • ALL ITEMS under our SALE tab are FINAL SALE and cannot be returned or exchanged. 
  • Items purchased during the following storewide sales are ineligible for return and are FINAL SALE: Warehouse Sales, Black Friday/Cyber Monday Sales, and BOGO Sales. Orders placed during these sales CANNOT be Cancelled or Changed/Edited
*Pre-Order items are FINAL SALE and the customer understands that additional delays on Pre-Order items can happen. Please allow an additional 1-2 weeks for pre-order items to ship. 

EXCHANGE POLICY

  • EXCHANGES are only offered for the same item in a different size or color
  • Exchanges will be processed once we receive the customer's return. We cannot guarantee that we will have the requested size/style in stock. Please allow 1-2 weeks for your exchange to be processed (pre-order items could take longer). 
  • There is no need to re-order new sizes for exchanges. Orders placed before exchange is processed will not be refunded. 
  • Exchanges are valid for all U.S. orders ONLY and DO NOT apply to international orders. 

Please e-mail us at support@goldhingeboutique.com with any questions/order issues.

     To start the return/exchange process please click HERE