All orders placed on or after 12/2/2025 will be eligible for store credit or exchange through 1/9/2026.

Items can be returned for a refund within 14 days from the date the order was fulfilled. After 14 days, items can be returned for EXCHANGE or STORE CREDIT, within 30 days from when the order was fulfilled. A $5.95 restocking fee will be automatically deducted from the refund/store credit amount. Shipping fees are NON-REFUNDABLE. The return label must be printed and scanned in at your nearest USPS location within 7 days from your submission date or it will no longer be valid. Please repackage your items in the original mailer bag or a bag of comparable size. If your items are packaged in a box, they may be subject to an additional fee.

All items must be unworn and unwashed, with the original tags attached. Please wear undergarments when trying items on. We will not accept returns for garments that have not followed specific care instructions properly.

To start the return/exchange process please click HERE

For exchanges-  if there is no price difference on the exchange item, then this will be an even exchange with no fees attached. If exchanging for a more expensive item, the customer will be able to pay the difference in the return portal. If the item is less expensive, the customer can choose to have the remaining balance refunded to the customer’s card or given in store credit. We cannot guarantee that your requested exchange item will be in stock at the time the return is being processed. If the item is no longer in stock, store credit will be given in its place. There is no need to re-order new sizes for exchanges, the exchange order will be created automatically.  Exchanges are valid for U.S. orders ONLY and DO NOT apply to international orders. Please contact us at support@goldhingeboutique.com for exchanges on orders that have already been exchanged once.

Returns on international orders can be accepted, however, the customer is responsible for obtaining and purchasing their own shipping return label. International customers should reach out via our support email (support@goldhingeboutique.com) to request a return. All international customs fees, duties, and taxes are NON-REFUNDABLE. 

Pre-Order orders cannot be canceled.

Specific lead times will be included in the product description for the specific item(s). If other items are included in your pre-order item order, these will NOT ship until the pre-order item arrives at our warehouse; the entire order will be shipped together. 

Please email us at support@goldhingeboutique.com with any questions or order issues. 

 To start the return/exchange process please click HERE