All orders placed during the Gold Hinge Birthday Sale (January 27) are not eligible for refunds. Your item(s) may be exchanged or returned for store credit within 30 days HERE.

A $5.95 processing fee will be applied to all exchanges and store credit returns.

All items listed under the SALE tab on the website are FINAL SALE.

Return & Exchange Eligibility

Items may be returned under the following conditions:

-Refunds: Eligible within 14 days of the order fulfillment date

-Exchanges or Store Credit: Eligible within 30 days of the order fulfillment date

After 14 days, refunds are no longer available. Only exchanges or store credit may be issued (within 30 days).

A $5.95 restocking fee will be deducted from all refunds and store credit amounts.

Original shipping fees are non-refundable. 

Return Label Requirements

Return labels issued through our return portal must be printed and scanned at a USPS location within 7 days of the return submission date. Labels not scanned within this timeframe will expire and become invalid.

Packing Requirements

Items must be returned in the original packaging or packaging of a comparable size. Returns shipped in boxes or larger than original packages may be subject to an additional handling fee.

Item Condition Requirements

All returned items must be unworn, unwashed, free from stains, odors, damage, or have zero signs of wear. All items must also have the original tags attached. Customers must wear undergarments when trying on garments. Returns will not be accepted for items that have been damaged due to improper care or failure to follow care instructions. We reserve the right to refuse these returns that do not meet these standards.

Final Sale items

The following items are FINAL SALE and are not eligible for return or exchange: all items listed under the SALE tab on the website, all accessories, and all pre-order items.

Exchange Details

We want to make sure you love your Gold Hinge product so we offer one free exchange! Returnable items are able to be exchanged for another item up to one time. Items can be exchanged for a different size, color or product type. The option to choose a higher priced item and pay the difference is available on our return portal. If you choose an item that is less than your original ordered item, you can receive store credit or refund.

We cannot guarantee that exchange items will be in stock at the time the return is processed. If the requested item is unavailable, store credit will be issued following the standard return policy.  

There is no need to place a new order for exchanges. Exchange orders are created automatically once your return is approved. 

Exchanges are available for U.S. orders only and do not apply to international orders.

How to Start a Return or Exchange

To begin your return or exchange please click HERE to access our return portal.

To begin your return or exchange please click HERE to access our return portal.

Once we receive your exchange or return, please allow 5-7 business days for our team to process the exchange / return or give store credit. Return processing times may be extended during / after sale and holiday periods.

All items purchased with a marked down, sale price when your order is placed are FINAL SALE and not eligible for return or exchange. All accessories are FINAL SALE and not eligible for return or exchange.

Once we receive your exchange or return, please allow 5-7 business days for our team to process it or give store credit. Return processing times may be extended during / after sale and holiday periods.

We cannot guarantee any order cancellations once your order has been placed. Please email us at support@goldhingeboutique.com for any changes regarding size, color, shipping address, or order cancellations. We are unable to edit your order once it has been processed.

Pre-Order items and all orders placed during announced sitewide sales are FINAL and cannot be cancelled or edited.

We cannot guarantee a change in your shipping address if the order has been submitted. Please email us at support@goldhingeboutique.com for any changes regarding size, color, shipping address, or order cancellations. We are unable to edit your order once it has been processed.

We cannot guarantee any order edits if the order has been placed, so we ask that you double check your order information before submitting. Please email us at support@goldhingeboutique.com for any concerns regarding your order. We are unable to edit your order once it has been processed.

If you have received your order and believe there are damaged/defective items, please send us an email at support@goldhingeboutique.com with your order number, detail which of the items are damaged/defective, and include images of the fault. We will make it right.

Manufacturing faults do not include loose threads, color variation between differing fabrics, or wear & tear, as these are natural occurrences.

We would love to help you resolve this as soon as possible. Please contact our customer support team at support@goldhingeboutique.com with your order number, details on what is wrong, and include images of the mistake. 

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will typically be cleared between 48-72 hours, depending on our bank. Please allow up to 72 hours before contacting your bank regarding authorization charges to avoid wrongful disputes. Once a dispute has been submitted to your bank, your order will be cancelled and will no longer be able to be fulfilled. 

Yes, we offer free domestic shipping on orders over $100!

Yes, we do offer international shipping.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. International customers are responsible for paying the duties and taxes associated with their order. 

Specific lead times will be included in the product description for the specific item(s). If other items are included in your pre-order item order, these will NOT ship until the pre-order item arrives at our warehouse; the entire order will be shipped together. Lead times are estimations and pre-orders may possibly be fulfilled earlier or later than the pre-order timeline listed.

Pre-order orders cannot be canceled.

Once your order has shipped, you will receive an email with a tracking number to track your order. Make sure to check your junk/spam folders because sometimes they get sent there.

If it has been more than 48 hours since you placed your order, chances are your order has been shipped. Sometimes carriers won’t scan your order until it has reached its destination. Please allow 1-2 business days for your tracking information to update completely. If your order includes a pre-order item, please see the pre-order FAQ for additional information.

We cannot guarantee priority or express shipping options will arrive during their estimated time frames due to individual carrier delays. Please reach out to the carrier for issues regarding any shipping or carrier related delays. Shipping fees are nonrefundable.

We have partnered with Route, which is a package protection service for your Gold Hinge order! When you add Route at checkout, you are easily able to track your order and can file claims for lost, stolen or damaged items to receive a replacement or reimbursement for your items. We highly recommend that you insure your package with this affordable service. Please note that if you chose not to insure your package with Route, Gold Hinge is not responsible for any packages damaged during transit, lost, or stolen items. If you feel as though your package has been damaged by the carrier, lost, stolen, or missing items due to ripped packaging, please reach out to your provided carrier (USPS, UPS, FedEx, DHL) for support and submit a claim.

Once your order has been shipped, you will receive e-mail confirmation of fulfillment that includes a tracking number you can use to track your 

Please make sure that the shipping address on your order is correct. If it is, make sure to check with neighbors and/or talk to your local carrier. We partner with Route, so if you paid for Route protection and your package cannot be located, you can file a claim here. If you need further assistance, please email us at support@goldhingeboutique.com.