You must request to cancel an order within 1 hour of the order placement. If you need to cancel your order, please contact our support team ASAP! We cannot guarantee cancellations if the order has already been processed. 

If you need to change your shipping address, please contact our support team ASAP! We cannot guarantee that your request will be seen before your order is shipped and we cannot change your shipping address once your order has been processed. 

If you need to edit your order, please contact our support team ASAP! We cannot guarantee that your request will be seen before your order shipped and we are unable to edit your order once it has been processed. 

If you have received your items and believe they are damaged/defective please send us an email at support@goldhingeboutique.com with your order number, detail which of the items are damaged or defective and send some images of the fault. 

Manufacturing faults do not include loose threads, unmatched prints or wear and tear as these are natural occurrences. Please contact our customer support team at support@goldhingeboutique.com! 

We would love to help you resolve this as soon as possible! Please contact our customer support team atsupport@goldhingeboutique.com! 

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.)

If you need help speeding up the process, you can contact the issuing bank of your debit/credit card. To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!

FREE STANDARD SHIPPING on all orders over $100! 

Standard Shipping: 5-9 business days 

Priority Shipping: 2-4 business days

International First Class: 7-21 business days 

International Priority: Determined by Location 

Yes, we offer free domestic shipping on orders over $100!

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Once your order has shipped, you will receive an email with a tracking number to track your order! Make sure to check your junk/spam folders because sometimes they get sent there.

If it has been more than 48 hours since you placed your order, chances are your order has been shipped. Sometimes carriers won’t scan your order until it has reached its destination. Please allow 1-2 business days for your tracking information to update completely!

We have partnered with Route, which is a package protection service for your Gold Hinge order! When you add Route at checkout, you are easily able to track your order and can file claims for lost, stolen or damaged items to receive a replacement or reimbursement for your items. We highly recommend that you insure your package with this affordable service. Please note that if you chose not to insure your package with Route, Gold Hinge is not responsible for any lost or stolen items. If you feel as though your package has been lost or stolen, please submit a claim with USPS/UPS independently.

If your order contains a Pre-Order item, please allow an additional 2-3 weeks for your order to be processed and shipped. 

If you did not order a Pre-Order item and you haven’t received your order within 12 business days, contact our customer support team at support@goldhingeboutique.com! 

Items can be returned for a refund within 14 days of the date the order was received. After 14 days, items can be returned for EXCHANGE or STORE CREDIT, within 30 days from when the order was received. A $7.95 restocking fee will be automatically deducted from the refund/store credit amount. Any shipping fees associated with a customer’s order are NON-REFUNDABLE. 

All items must be unworn and unwashed, with the original tags attached. Returned items that appear to be worn or are stained will NOT be accepted. This includes makeup or deodorant stains; please be aware of this when first trying items on. Please wear undergarments when trying items on. We will not accept returns for garments that have not followed specific care instructions properly. All accessories are FINAL SALE, including hats, socks, headbands, gift items, etc. 

For exchanges-  if there is no price difference on the exchange item, then this will be an even exchange with no fees attached. If exchanging for a more expensive item, the customer will be able to pay the difference in the return portal. If the item is less expensive, the customer can choose to have the remaining balance refunded to the customer’s card or given in store credit. We cannot guarantee that your requested exchange item will be in stock at the time the return is being processed. If the item is no longer in stock, store credit will be given in its place. There is no need to re-order new sizes for exchanges, the exchange order will be created automatically. If a customer places their own exchange order, the original order will not be refunded.  Exchanges are valid for U.S. orders ONLY and DO NOT apply to international orders.

ALL items under our SALE tab are FINAL SALE.

Items purchased during Seasonal/Holiday sales, Warehouse sales, or Black Friday/Cyber Monday sales are FINAL SALE and are not eligible to be returned for credit or exchange! 

Pre-Order items are FINAL SALE and are not eligible for return or exchange. 

Orders placed with regular discount codes are eligible for returns. 

You can start the return/exchange process here: https://gold-hinge.loopreturns.com/

Once your return is delivered to our warehouse, your exchange will be processed and shipped within 3-5 days! You will be sent an email confirmation once the exchange ships out.

Once your return is delivered to our warehouse, your store credit or refund will be issued in 3-5 days! You will receive an email with the store credit once it is issued.