All orders placed on or after 12/2/2025 will be eligible for store credit or exchange through 1/9/2026.

Items can be returned for a refund within 14 days from the date the order was fulfilled. After 14 days, items can be returned for EXCHANGE or STORE CREDIT, within 30 days from when the order was fulfilled. A $5.95 restocking fee will be automatically deducted from the refund/store credit amount. Shipping fees are NON-REFUNDABLE. The return label must be printed and scanned in at your nearest USPS location within 7 days from your submission date or it will no longer be valid. Please repackage your items in the original mailer bag or a bag of comparable size. If your items are packaged in a box, they may be subject to an additional fee.

ALL items under our SALE tab, all accessories and all pre-order items are FINAL SALE and are not eligible for return or exchange.

You can start the return/exchange process here: https://gold-hinge.loopreturns.com/

Once your return is delivered to our warehouse, your exchange will be processed and shipped within 3-5 days! You will be sent an email confirmation once the exchange ships out.

Once your return is delivered to our warehouse, your store credit or refund will be issued in 3-5 days! You will receive an email with the store credit once it is issued.

You must request to cancel an order within 30 minutes of the order placement. If you need to cancel your order, please contact our support team ASAP! We cannot guarantee cancellations if the order has already been processed.

Pre-Order items and all orders placed during a "Flash Sale" are FINAL and cannot be cancelled.

If you need to change your address, please contact our support team within 30 minutes from the time your order was placed! We cannot guarantee that your request will be seen before your order shipped and we are unable to edit your order once it has been processed. 

If you need to edit your order, please contact our support team within 30 minutes from the time your order was placed! We cannot guarantee that your request will be seen before your order shipped and we are unable to edit your order once it has been processed. 

If you have received your items and believe they are damaged/defective please send us an email at support@goldhingeboutique.com with your order number, detail which of the items are damaged or defective and send some images of the fault. 

Manufacturing faults do not include loose threads, unmatched prints or wear and tear as these are natural occurrences. Please contact our customer support team at support@goldhingeboutique.com! 

We would love to help you resolve this as soon as possible! Please contact our customer support team at support@goldhingeboutique.com! 

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.)

If you need help speeding up the process, you can contact the issuing bank of your debit/credit card. To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!

• FREE 5-7 BUSINESS DAY SHIPPING when you spend over $100. This excludes any items stated to be 'Pre-Order' and if carriers experience possible delays that are out of our control.
• STANDARD SHIPPING (5-7 BUSINESS DAYS) Shipping price will be calculated at checkout based on order size & location. 
• PRIORITY 2-4 BUSINESS DAY SHIPPING (FEDEX EXPRESS, UPS, or USPS). Must be placed by 2 PM EST. Shipping Price will be calculated at checkout based on order size & location. 
• UPS Ground (3-5 business days) Shipping price will be calculated at checkout based on order size & location. 
• UPS 2-Day (Guaranteed delivery within 2 BUSINESS days if placed by 2 PM EST) Shipping price will be calculated at checkout based on order size & location. 
• UPS Overnight (Guaranteed Next BUSINESS day delivery if placed before 2 PM EST) Shipping price will be calculated at checkout based on order size & location.

Yes, we offer free domestic shipping on orders over $100!

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. International customers are responsible for paying the duties and taxes associated with their order.

Once your order has shipped, you will receive an email with a tracking number to track your order! Make sure to check your junk/spam folders because sometimes they get sent there.

If it has been more than 48 hours since you placed your order, chances are your order has been shipped. Sometimes carriers won’t scan your order until it has reached its destination. Please allow 1-2 business days for your tracking information to update completely!

We have partnered with Route, which is a package protection service for your Gold Hinge order! When you add Route at checkout, you are easily able to track your order and can file claims for lost, stolen or damaged items to receive a replacement or reimbursement for your items. We highly recommend that you insure your package with this affordable service. Please note that if you chose not to insure your package with Route, Gold Hinge is not responsible for any lost or stolen items. If you feel as though your package has been lost or stolen, please submit a claim with USPS/UPS independently.

If you haven’t received your order within 12 business days, contact our customer support team at support@goldhingeboutique.com!